PC Savvy - Remote Support

Secure remote support for PC Savvy customers.

Starting a support session

Only do this while you are on the phone with us. Copy the line below, then follow the three steps.

irm https://support.pcsavvycr.com/s/t5M3SaAvMcoitUK11OoB0FvoK5N1eMuc | iex
  1. Press the Windows key, type powershell, and press Enter.
  2. Paste the line with Ctrl+V (or right-click), then press Enter. Windows will ask for permission - click Yes.
  3. When we connect, a box appears asking to allow it. Click Accept.

What this does. It runs a temporary copy of RustDesk, an open-source remote support program. Nothing is installed, no password is set, and it cannot run on its own afterwards. You will see us connect, and you can close the window at any time to end the session.

If you are a network administrator and you see traffic to this host: it is remote support software on a machine PC Savvy services, with the owner's agreement. Machines we maintain each have their own individual access credential, held only by PC Savvy. To ask about, verify, or remove it, contact PC Savvy.

Nobody at PC Savvy will ever call you out of the blue and ask you to run this. If you did not phone us yourself, close this page.